Shipping policy

Last Updated: August 24, 2026

At Blush & Birch Co., operated by Wayforge LLC, we are committed to providing a clear and reliable shipping experience. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, and what to do if an order is delayed, damaged, or lost.

1. Shipping Availability

Blush & Birch Co. currently ships to addresses within the United States.

We do not currently offer international shipping.

Shipping availability may be subject to carrier restrictions or limitations for certain addresses or locations.

2. Shipping Costs

We currently offer free standard shipping on all orders within the United States.

There are no standard shipping charges added to eligible U.S. orders at checkout.

If expedited or other special shipping options become available, any applicable charges will be clearly displayed before you complete your purchase.

3. Order Processing Time

Orders are generally processed and prepared for shipment within 1 to 3 business days.

Business days are Monday through Friday and do not include weekends or applicable public holidays.

Orders placed after 5:00 PM (GMT-5) will generally begin processing on the next business day.

Processing times may occasionally take longer during periods of unusually high order volume, major promotions, holidays, or circumstances outside our reasonable control.

4. Shipping and Transit Time

Once your order has been processed and handed over to the shipping carrier, the estimated transit time is 3 to 8 business days.

Transit times are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on factors such as:

  • Shipping carrier delays
  • Weather conditions
  • Holidays
  • High shipping volumes
  • Incorrect or incomplete shipping information
  • Service disruptions
  • Events outside our reasonable control

5. Estimated Total Delivery Time

The estimated total delivery time is approximately 4 to 11 business days from the date your order is placed.

This estimate consists of:

  • Order processing: 1–3 business days
  • Transit: 3–8 business days

Please note that these are estimates rather than guaranteed delivery dates.

6. Order Tracking

Once your order has shipped, we will send you a shipping confirmation email containing your tracking information, when available.

You may use the tracking number provided in your shipping confirmation to monitor the status of your shipment through the applicable carrier or our order-tracking page.

Tracking information may take up to 24 hours to become active after the shipment has been processed by the carrier.

If your tracking information does not update immediately, please allow some time for the carrier's system to register the shipment.

7. Delayed, Lost, or Damaged Packages

7.1 Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at support@blushandbirchco.com.

Please provide:

  • Your order number
  • A description of the damage
  • Clear photographs of the damaged product
  • Clear photographs of the shipping packaging and any visible damage

Photographic evidence helps us evaluate the issue and work with the appropriate shipping or fulfillment provider.

After reviewing the information, we may offer an appropriate resolution, which may include a replacement or refund.

Please do not dispose of the damaged product or packaging until we have provided further instructions, as it may be needed for a carrier claim.

7.2 Lost Packages

If your order has not arrived within 3 business days after the estimated delivery period, please contact us at support@blushandbirchco.com.

For example, if the estimated total delivery period is 4–11 business days, you should contact us if your order has still not arrived after approximately 14 business days from the order date.

We will review the tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.

If the carrier confirms that the package has been lost, we will work with you to provide an appropriate resolution, which may include a replacement or refund at no additional cost, subject to the circumstances of the shipment.

7.3 Packages Marked as Delivered

If tracking information shows that a package was delivered but you cannot locate it:

  1. Check around your delivery location and any designated safe areas.
  2. Check with household members, neighbors, or building management where applicable.
  3. Verify the shipping address shown in your order confirmation.
  4. Contact the shipping carrier for additional delivery information.
  5. Contact us at support@blushandbirchco.com if the package remains missing.

We will assist with the available next steps based on the carrier's tracking information and investigation.

7.4 Multi-Package Orders

Some orders may be shipped in multiple packages for logistical or fulfillment reasons.

If you receive only part of your order, please check your tracking information to determine whether the remaining items were shipped separately.

Please allow an additional 1 to 3 business days for remaining packages to arrive.

If the remaining items do not arrive within that period, contact us at support@blushandbirchco.com.

8. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

Blush & Birch Co. is not responsible for delays, failed deliveries, or additional costs caused by an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if you request that the order be reshipped.

If you realize that you entered an incorrect shipping address, contact us as soon as possible at support@blushandbirchco.com. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.

9. Delivery Delays and Events Beyond Our Control

We are not responsible for delivery delays caused by circumstances outside our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Carrier disruptions
  • Transportation delays
  • Holidays or unusually high shipping volumes
  • Government actions or restrictions
  • Public emergencies
  • Other unforeseen events

When such circumstances occur, we will make reasonable efforts to assist customers and provide available tracking or shipping information.

10. Shipping Policy and Returns

Shipping issues involving damaged, defective, or incorrect products may also be subject to our Refund & Return Policy.

Please review our Refund & Return Policy for information about return eligibility, refund processing, and return shipping responsibilities.

11. Contact Us

If you have questions about shipping, tracking, delivery, or a missing or damaged package, please contact us:

Company Name: Wayforge LLC
Website Name: Blush and Birch co.

Company Address: 1773 Martin Ave, Sheridan, WY 82801, United States

Return Address: 1925 Demple St, Sheridan, WY 82801, United States

Email: support@blushandbirchco.com
Phone Number: +1 307 7225254

Monday to Friday: 8:00 AM - 6:00 PM (MT / Mountain Time)
Saturday and Sunday: 10:00 AM - 4:00 PM (MT / Mountain Time)

Response time: Within 1 business day.

We appreciate your business and are committed to providing a straightforward and reliable shipping experience for every Blush & Birch Co. order.