Refund policy

Last Updated: August 24, 2026

At Blush & Birch Co., operated by Wayforge LLC, we want you to be satisfied with your purchase. If you are not completely satisfied, we offer returns and refunds subject to the terms below.

1. Order Cancellations

You may request to cancel your order within two (2) hours of placing your order by contacting us at support@blushandbirchco.com.

Cancellation requests received after this two-hour period cannot be guaranteed, as your order may already have entered processing or fulfillment.

If your order has already shipped, it cannot be canceled. In that case, you may request a return after delivery in accordance with the return conditions below.

2. Return Eligibility

We accept eligible returns within 30 calendar days from the date your order was delivered.

To qualify for a return:

  • The item must be unused and in its original, resalable condition.
  • The item must be returned with its original tags, accessories, and packaging, where applicable.
  • You must provide valid proof of purchase, such as your order confirmation or receipt.
  • The item must not be damaged as a result of use, misuse, or improper handling.
  • There are no restocking fees for approved returns.

Items that do not meet these conditions may be subject to a partial refund or may be refused.

3. How to Request a Return

To request a return, please follow these steps:

Step 1: Contact Us

Email support@blushandbirchco.com and provide:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return
  • Photos, if the item is defective, damaged, or incorrect

Step 2: Wait for Return Approval

Our customer service team will review your request. If your return is approved, we will provide you with the applicable return instructions and shipping information.

Please do not send a return to our company address unless specifically instructed to do so.

Step 3: Prepare Your Return

Securely package the item to help prevent damage during transit. Whenever possible, use the original packaging and include all applicable tags, accessories, and documentation.

Step 4: Ship Your Return

Follow the return shipping instructions provided by our customer service team.

Unless the return is due to a defective, damaged, or incorrect item, the customer is responsible for the cost of return shipping.

We recommend keeping your shipping receipt and tracking information until your refund has been completed.

4. Refunds

Once your returned item is received, we will inspect it to determine whether it meets our return requirements.

If your return is approved:

  • Your refund will be issued to the original payment method.
  • We will process the refund within 5 business days after the return has been received and approved.
  • Your bank, credit card company, or payment provider may require additional time to post the refund to your account.
  • You will receive an email confirmation once your refund has been processed.

If Your Refund Has Not Arrived

If you have not received your refund after receiving our refund confirmation, please:

  1. Check your bank or payment account again.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as additional processing time may be required.
  4. If you still have not received your refund, contact us at support@blushandbirchco.com.

5. Damaged, Defective, or Incorrect Items

We want to make sure you receive exactly what you ordered and that your items arrive in good condition.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at support@blushandbirchco.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the damage or defect
  • Photos of the packaging, if applicable

After reviewing the issue, we may offer a replacement or a full refund, depending on the circumstances and availability.

When the issue is confirmed to have resulted from an error on our part or damage during shipment, we will provide appropriate return shipping instructions at no cost to you.

Incorrect Item

If you receive an item that is different from the item you ordered, such as the wrong product, size, color, or variant, please contact us as soon as possible.

After verification, we will provide instructions for returning the incorrect item and work with you to provide the correct item or an appropriate resolution.

6. Items That Are Not Eligible for Return

Certain products or purchases may not be eligible for return where applicable, including items that:

  • Have been used or worn
  • Are damaged due to customer use or improper handling
  • Are missing original tags, accessories, or packaging where required
  • Are otherwise not in resalable condition
  • Are identified as final sale or non-returnable at the time of purchase

Any product-specific return restrictions will be disclosed on the applicable product page or at checkout.

7. Exchanges

We do not offer direct exchanges.

If you would like a different size, color, or product, please request a return for the original item, subject to the eligibility requirements above, and place a new order for the desired item.

8. Lost or Missing Packages

If your package is lost, delayed, or marked as delivered but cannot be located, please refer to our Shipping Policy for information about lost or missing packages.

You may also contact our customer service team at support@blushandbirchco.com, and we will assist you with the available next steps.

9. Refunds for Promotional or Discounted Orders

Unless otherwise stated at the time of purchase, items purchased using a promotional discount or sale price remain subject to the same return requirements described in this policy.

Any special return restrictions associated with a promotion, clearance item, or final-sale product will be disclosed before purchase.

10. Contact Us

If you have any questions about returns, refunds, or this policy, please contact us:

Company Name: Wayforge LLC
Website Name: Blush and Birch co.

Company Address: 1773 Martin Ave, Sheridan, WY 82801, United States

Return Address: 1925 Demple St, Sheridan, WY 82801, United States

Email: support@blushandbirchco.com
Phone Number: +1 307 7225254

Monday to Friday: 8:00 AM - 6:00 PM (MT / Mountain Time)
Saturday and Sunday: 10:00 AM - 4:00 PM (MT / Mountain Time)

Response time: Within 1 business day.

We are committed to providing a straightforward and fair return experience for every Blush & Birch Co. customer.