Frequently asked questions

Orders are processed within 1 to 3 business days (Monday–Friday, excluding weekends and holidays). Orders placed after 5:00 PM (GMT-5) begin processing the next business day. Once dispatched, delivery takes an additional 3 to 8 business days — a total of approximately 4 to 11 business days from purchase to final delivery. We offer free shipping on all orders, with no additional charges.

Once your order ships, you'll receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for the tracking information to become active.

Not at this time — Blush & Birch Co. currently ships exclusively within the United States.

If your order hasn't arrived within 3 business days after the estimated delivery window (14+ days from purchase), please contact support@blushandbirchco.com so we can investigate with the carrier. If the package is confirmed lost, we'll offer a full refund or reshipment at no additional cost.

Customers are responsible for providing an accurate shipping address. Blush & Birch Co. won't cover costs for items delivered to an incorrect address provided by the customer, so please double-check your details at checkout.

You may request to cancel your order within 2 hours of purchase by contacting support@blushandbirchco.com. After this window, our Refund & Return Policy applies instead. Please note your order is only accepted once we send you a shipping confirmation email.

Please contact support@blushandbirchco.com within 48 hours of delivery with your order number and photos of the damage. Without photographic evidence, we cannot guarantee a replacement or refund. We cover the return shipping and provide a full refund or replacement at no cost.

Please contact us within 48 hours of delivery with your order number and photos. For incorrect items, we cover the return shipping and provide a full refund or replacement at no cost.

Items can be returned within 30 calendar days of delivery. They must be in their original, unused, and resalable condition, with all original tags attached and in their original packaging. There are no restocking fees.

Email support@blushandbirchco.com with your order number and reason for return. Once approved, you'll receive an RMA number and return shipping instructions.

Return shipping is paid by the customer, except for defective, damaged, or incorrect items — in those cases, Blush & Birch Co. covers the cost.

Refunds are processed within 5 business days after your return has been inspected and approved. Additional time may apply for your bank to post the credit.

We don't offer direct exchanges. Please return your original item and place a new order for the item you'd like instead.

We accept Visa, Mastercard, Apple Pay, Diners Club, Discover, Google pay, Shop Pay and American Express. All transactions are processed in USD, and payment is collected at the time of placing your order.

Prices are shown exclusive of sales tax. Applicable sales tax is calculated and displayed at checkout based on your shipping address, with no hidden fees.

Yes. All transactions are processed over SSL-encrypted (HTTPS) connections and comply with PCI DSS standards. We do not store your complete payment card details on our servers.

Our Terms are governed by the laws of the State of Wyoming, and any disputes are resolved exclusively in the state or federal courts located in Sheridan County, Wyoming, United States.

We collect contact details, payment and financial information, account credentials, transaction history, communications, and device and usage data. We use it to provide our services — including to process your payments, fulfil your orders, and send account notifications — as well as for customer support, marketing, fraud detection, and legal compliance. We share data with Shopify and vendors who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support).

You may request access to, correction of, or deletion of your personal information, and opt out of the sale or sharing of your data. We honour CPRA rights and Global Privacy Control signals. Account and transaction data is kept for 7 years, and marketing data for around 3 years. To exercise any right, email support@blushandbirchco.com.

You can reach us at support@blushandbirchco.com or by phone on +1 307 7225254. We typically respond within 24 hours.

Business hours (GMT-5):
Monday – Friday: 8:00 AM – 6:00 PM
Saturday – Sunday: 10:00 AM – 4:00 PM